Worship 2014-2015
Pepper Delivers
THE PEPPER GUARANTEE
Return any time for full credit. Guaranteed.
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Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing
what you need can be complicated and keeping music you can't use is expensive. at's
why, when you need to make a return, we make it easy. No hassles or time limits, and
always full credit. Satisfaction guaranteed.
SAME DAY SHIPPING
Order by 5pm and it ships today.*
We know how important rehearsal time is. at's why we have over 150,000 items in
stock, from over 1,000 publishers - so you have your music when you need it. 87% of
ALL Pepper® orders ship the same day! If we have to special order for you, we ship as
soon as it's received.
PEPPER CARES
Need help? We're here.
Customer service is at the heart of everything we do. We strive to help you find the
music you need and deliver it fast. We're serious about service. How serious? We an-
swer over a quarter of a million calls a year in five seconds or less and are here six days
a week. When you need help, we're here.
MUSIC ON APPROVAL
30 days to try before you buy.
Need time to try it out? Ask for "music on approval" and we'll give you an extra 30
days to examine a copy of the music before billing you. Need more time? Just ask!
EPRINT
Tomorrow too late? Have it now.
We set the standard in the industry for fast delivery. But when you have a last minute
request or program change, even tomorrow can be too late. With ePrint, you can start
rehearsing today. Select from over 110,000 pieces of music for band, choir, orchestra,
piano, voice and guitar. Every order is backed by e Pepper Guarantee.
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*In-stock orders received by our warehouse by 5pm will go out the same day (Monday-Friday only). Our warehouses use advanced
fulfillment processes so many of our customers receive orders in one to two days.
Would you like to have your performing group
appear on a future catalog cover?
Submit professional-quality, higher resolution images to:
photos@jwpepper.com
Holiday Phone Line Closings:
Shipping and Handling information
found on jwpepper.com/shipping
Labor Day: Sept 1
Thanksgiving: Nov 27, 28 (after 5:00 ET)
Christmas: Dec 24-25
New Year's: Dec 31 (after 3:00 ET), Jan 1
Good Friday: April 3 (after 5:00 ET)
Memorial Day: May 25
Independence Day: July 3, 4
1.800.345.6296
satisfaction@jwpepper.com
Monday thru Friday:
8:00am to 8:30pm, ET
Saturdays:
9:00am to 7:00pm, ET
Need Help? We're Here
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